Driving value across CXone with Feedback Management
The Comprehensive Voice of Customer Solution
Collect actionable feedback directly from the customer, more efficiently and effectively, to drive satisfaction and loyalty and minimize churn.
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BEGIN TOURThe path to exceptional CX starts with better feedback.
Put the voice of the customer first. Easy to implement feedback surveys allow you to identify customer needs and pain points so you can uncover crucial patterns in dissatisfaction. With extensive features all on one platform, you can easily identify opportunities to optimize agent execution and customer experience.
All-in-One, Seamlessly Integrated
Seamlessly integrated so you don't have to worry about multiple solutions and vendors, and put all your attention on meaningfully serving your customers throughout their journey.
Optimize CX Throughout the Customer Journey
See the entire customer journey in front of you and easily measure and understand satisfaction throughout different points of their journey.
Drive Meaningful Results with Actionable Insights
Capture customer feedback and agent interactions in real time to pinpoint root causes of dissatisfaction and use insights to understand exactly how to move forward.
Identify Trends in Customer Needs and Opportunities for Growth
Uncover trends in sentiment, volume and churn to identify blind spots in customer needs, helping you refine your CX strategy to deliver better service.
Increase Agent Morale, Self-Reliance and Performance!
Use gamification and automatic personal coaching to allow agents to easily recognize opportunities to improve, boosting performance, and reducing turnover.
Capture the True VOC to Address Points of Dissatisfaction
Understand customer expectations, perceptions, pain points and needs by capturing the voice of the customer directly from them.
The comprehensive toolkit on one platform to streamline your approach to enhancing customer experience.
Quality Management
Evaluate interactions with automation and AI to provide the highest quality CX service.
CXone Feedback Bot
Automatically send surveys to customers for feedback without having to lift a finger.
Personalized Agent Coaching
Empower agents to improve through personalized performance insights after interactions with customers.
Hassle-Free IVR
No worries, simple and clean IVR surveys also easily capture valuable caller meta data for smarter follow up.
Digital First Omnichannel Integration
Meet the customer wherever they want, so you can gather important feedback whatever channel they're using.
Closed Loop Orchestration in CXone Agent Desktop
Actionable feedback allows you to close the loop quickly, directly in CXone Agent Desktop.
Easy to Use, Comprehensive Dashboards
Intuitive and customizable dashboards make it easy to get insights from data.
Embedded Call Recordings
Move forward with more context delivered directly from your customer, enabling you to find meaningful solutions faster.
Leading the Way in CX
See how global leaders are leveraging NICE to drive customer satisfaction and operational efficiency.
Get Started with NICE today
Explore everything Feedback Management has to offer and start transforming your customer experience now...